Privacy Policy Statement
Your privacy is important to us and we are committed to protecting it.
Introduction to our privacy practices
We collect personal data to provide gardening services, respond to inquiries, and improve our website experience for South African clients.
Your information is handled securely in accordance with local data protection regulations and best practices.
How we collect your data
We gather information you give directly and data from the use of our website or communications channels.
Information you provide directly
- • Contact details when you complete our contact form
- • Information shared when scheduling consultations or services
- • Feedback, questions, or reviews submitted via our website
- • Job application details if applying to join our team
- • Special requirements shared for project planning
Information we collect automatically
- • Device data, such as browser type and operating system
- • IP address and general location information
- • Usage statistics and site visit times
- • Referring website or source links
- • Website interaction patterns and navigation history
Why we use your information
Your data is used only to deliver services, respond to requests, and improve our operations.
- • Confirm service appointments and bookings
- • Reply to your questions about garden solutions
- • Share service updates or changes
- • Improve user experience on our website
- • Report website analytics without personal identifiers
- • Observe compliance with legal requirements
- • Alert you if there is a privacy policy change
Our promise: We uphold your privacy with high standards and use secure methods to protect all personal information.
Data sharing information
Your details are never sold or leased. Data may be shared only with approved partners as needed to deliver requested services.
Trusted service providers
Partners may access data solely to provide services on our behalf and must follow strict confidentiality measures.
Legal duties and requirements
We release data if required by South African law, court order, or similar legal demand.
Anonymous statistics use
We use analytics tools that collect data without revealing personal identities.
Your data rights explained
South African law gives you important rights regarding your data, including the ability to access, correct, or request removal.
- • Request access to your personal data
- • Ask us to correct inaccurate data
- • Request deletion of your information
- • Request data transfer or a copy
- • Object to certain uses of your data
- • Limit the processing of specific data
If you wish to exercise your data rights, contact us and we will respond promptly in line with regulations.
How we protect data
We use safeguards—both technological and organisational—to keep your information secure while in our care.
Technical safeguards we apply
- • Encryption of sensitive transmissions and data
- • Website security protocols and firewalls
- • Regular system software updates
- • Continuous monitoring for vulnerabilities
Organisational practices followed
- • Restrict access to personal data internally
- • Ongoing training in data privacy standards
- • Confidentiality agreements for all staff
- • Clear procedures for incident response
How long we keep data
Personal data is retained only as needed for service delivery or as required by law.
- • Client records for up to five years
- • Site interaction stats for twelve months
- • Client communications for up to two years
- • Transaction details for legal and accounting
- • Subscription preferences until you opt out
Records are routinely deleted or anonymised once no longer needed.
Transfers outside South Africa
If data is transferred internationally, we ensure strong protections and legal compliance at all times.
- • Work only with GDPR-compliant partners if abroad
- • Use secure data transfer protocols
- • Conduct risk assessments for external providers
- • Review and update privacy terms regularly
How we use cookies
Cookies improve your site experience by remembering preferences and analysing website usage anonymously.
Types of cookies used here
- • Needed for website features and security
- • Help measure how our website performs
- • Store your settings and preferences
- • Enable additional features for better use
You can adjust or refuse cookie settings at any time within your browser.
Changes to this privacy policy
This policy may be updated periodically for compliance or business changes. We always post the latest version with the effective date.
- • Publish updates on our website
- • Email those who opted in
- • Display a banner for major changes
- • Note the change date prominently
You are encouraged to review this page for the most current information.
Contact for privacy matters
Questions or concerns about your privacy can be directed to our team—just reach out!
Dalphorivex
Co-working Space, 163 Bree Street, Cape Town 8001 South Africa
Phone: +27218208163
Email: content@dalphorivex.sbs
Updated on March 2, 2026
Effective as of March 2, 2026